BRT
Delivery will be handled by BRT express courier for mainland Italy (excluding Calabria) and by BRT Corriere Espresso Calabria, Sicily, Sardinia for Calabria and the islands.
Purchased products will be shipped throughout Italy via BRT Spa.
Once the goods have been handed over to the courier, you will receive an email or SMS notification with tracking information.
Your package will be delivered directly to the delivery address you indicated when ordering.
If you are not found at the delivery address, a paper notice of attempted delivery will be left and you will receive a text message or email. This same notification will also contain the BRT code, which you can use directly on the BRT website to:
• a new delivery to the same address on a different day/time
• a new delivery to a different address
• pick up the goods at a BRT branch (held at the warehouse)
BRT courier is introducing a new service called not@home for its customers. What does this mean in practice? If the courier is unable to deliver your prepaid package weighing up to 5kg on the first attempt, they will simply leave it at the Fermopoint closest to your delivery address (within 1km of the city, within 3km of the province). The package will be available at the Fermopoint for 10 days.
GLS
All orders received and processed by 6:00 PM will be received by the customer within 2 to 3 business days.
Orders placed over the weekend and processed by 3:00 PM on Sunday will be received by the customer within 2 to 3 business days.
As soon as your package is handed over to the carrier from our warehouse, you will receive an email confirming this.
From the day your package reaches the GLS warehouse, you will be notified by email with shipping and delivery information.
GLS will deliver your package during business hours: 8:30 AM - 1:00 PM and 2:30 PM - 6:30 PM.
GLS will attempt two deliveries to your address.
If two delivery attempts fail, GLS will send your package to one of their depots, where you can collect it within 10 days. GLS will inform the customer of this collection option.
GLS has more than 150 depots throughout Italy.
We only accept payments in advance or cash on delivery (cash on delivery). The courier can only accept cash on delivery for home deliveries. If you have requested a hold with GLS, you can pay by credit card or cash.
You can track your order at the following address: https://www.gls-italy.com/en/services-for-recipients/parcel-tracking
When you receive your package, please check that everything is in order, especially if the package is missing any tape or is using a different type of tape than the one used by Notino. In the event of a dented package, please notify the courier. If in doubt, you always have the right to refuse the package. If you choose this option, please contact us so we can find the best solution for you.
Reporting damage or dents to the package will reduce the courier's ability to reject the claim.
If you receive a package and notice damage, please contact our customer service: https://www.notino.it/contatti/
We ship exclusively within Italy.
More information here.